CX Intelligence Platform
Turn every customer signal into intelligence. Turn intelligence into action.
Voice Intelligence
AI-Powered Speech Analytics
Call Center
92%
In-Store
247
GMB Management
Google Business Profile
How It Works
Every signal flows through one platform
Customer signals from 14+ channels — including call recordings and in-store conversations — converge into Xploro, where AI transforms them into insights, responses, and revenue.
Ingest
14+ channels in real-time
Understand
AI-powered intelligence
Act
Autonomous + human-guided
+ 5 more channels
Xploro CX Intelligence
Ingest • Understand • Act
Voice Intelligence
GMB Management
800+ locations
Trusted by innovative brands
Built-In Power
Everything your CX team needs, built in
Voice analytics, smart ticketing, 14+ channel integrations, NPS surveys, and AI agents — all native to the platform.
Voice Analytics
Analyze call center recordings and in-store conversations with AI. Quality scoring, emotion detection, compliance checking, and coaching insights.
Learn moreSmart Ticketing
Built-in ticketing with intelligent routing, SLA tracking, parent-child threading, and escalation workflows. Or integrate with your existing system.
14+ Channel Integration
Google, Instagram, Facebook, WhatsApp, Email, LinkedIn, X, App Store, Play Store, YouTube, TripAdvisor, Zomato, and more — all in one inbox.
NPS & Surveys
Launch Net Promoter Score surveys via QR, email, or embedded forms. Track promoters, passives, and detractors across locations over time.
AI Agent Suite
Autonomous AI agents that respond, analyze, resolve, correlate, and audit — running your CX operations 24/7 in your brand voice.
Learn moreAI Agent Suite
Intelligence that acts.
Purpose-built AI agents that respond, understand, assist, correlate, and audit — running your CX operations 24/7.
Xploro Response Genie
Every response — on-brand, contextual, instant.
Auto-responds to reviews, social comments, DMs, and emails across all channels. Learns your brand voice. Escalates intelligently.
Xploro Cortex
The brain behind your customer intelligence.
Real-time sentiment analysis, theme extraction, anomaly detection, and intelligent routing. Ask your brand anything with conversational analytics.
Xploro Resolve
Every support agent's smartest teammate.
Copilot for your support team. Surfaces customer history, suggests resolutions, tracks SLAs, and coaches new agents in real-time.
Xploro Nexus
Cross-channel intelligence, one connected view.
Correlates signals across every channel to build unified customer health scores. Predicts churn and recommends proactive retention actions.
Xploro Shield
100% coverage. Zero blind spots.
Audits every agent interaction for accuracy, empathy, brand voice, and compliance. Turns QA from spot-checks into continuous coaching.
Xploro Sentinel
40% noise. Zero distractions.
Automatically identifies and filters spam, fake reviews, bot messages, and irrelevant noise across all channels. Your team only sees what matters — saving hours daily.
The Impact
Customer value you can measure
60%
Auto-Respond to Queries
AI agents handle routine customer queries autonomously — your team focuses on what matters.
94%
Faster Response Times
From days to minutes. Every channel gets instant, contextual responses.
40%
CSAT Improvement
Consistent, empathetic responses across every touchpoint lift satisfaction.
20%
NPS Score Increase
Proactive issue detection turns detractors into promoters.
3x
More Leads Captured
AI detects purchase intent in DMs, comments, and reviews — routes to sales instantly.
100%
Brand Consistency
Every response — across every channel, every location — speaks in your brand voice.
Customer Stories
Real results from real brands
“Managing 400+ EV locations required streamlining Google Business Profiles at scale; Xploro enabled quick onboarding, data maintenance, and AI-powered review responses.”
Madhan
Digital Manager, Zeon Charging Network
400+ locations managed
“NPS tracking provides consolidated customer sentiment visibility across departments like courier performance and delivery timelines, improving efficiency by 25%.”
Jaynam Mehta
Product Manager, The Souled Store
25% efficiency improvement
“AI-powered call monitoring increased CSAT scores 27% within month one by analyzing agent performance and identifying improvement areas.”
Sufiyan Khan
CX Head, Enterprise Client
27% CSAT increase in month 1
“Response times improved 90% and satisfaction increased 75%; the platform translates concepts into actionable AI solutions aligned with client expectations.”
Jayavel
IT Support & Design, Prince
90% faster responses
Case Study
Zivame — 180 Outlets
Improved Google location verification from 50% to 90%, with 35% faster response times.
90%
Verified
35%
Faster
20%
CSAT ↑
Case Study
Sangeetha Gadgets — 800 Outlets
Consolidated multiple tools into one unified platform with streamlined operations.
30%
Cost ↓
30%
Efficiency ↑
1
Platform
Built for every industry
Retail & Fashion
Multi-location retailers unify reviews, social, and in-store feedback at scale.
Hospitality
Hotels and restaurants manage guest reviews, TripAdvisor, and social engagement.
Food & Beverage
QSR and restaurant chains track Zomato, Google, and social feedback.
Healthcare
Hospitals monitor patient feedback with compliant, AI-powered responses.
Banking & Finance
Financial institutions track sentiment across digital channels.
Education
EdTech and universities manage student feedback and reviews.
Automotive
Dealerships and service centers manage Google reviews and customer calls.
E-Commerce
D2C brands automate social engagement and track app store reviews.
Transform your customer experience
See how Xploro can unify your customer signals, automate responses, and deliver insights that drive revenue.