A User Generated Content curator and aggregator of its analytics to provide insights that influence your company’s marketing, operations and management departments.
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Xploro will enable businesses across sectors to harness the power of data analytics from user generated content (Google reviews and social media platforms).
By integrating Xploro into your daily business, you unlock the power of bringing practical insights like store and customer sentiment analysis , insights on your brand’s kpi’s, knowledge on what is and not performing in store and more. The power to use data is also complimented by the power to make your display screens more immersive to your audience through User Generated Content (UGC) .
Xploro stitches the immersive and the experiential through a seamless interface for implementation by using a combination of AI enablement , over 15 years of industry experience across retail and with a team of innovative thinkers. To know more about Xploro, connect with us and discover the world of data empowerment and strengthen your X-factor
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The dashboard provides a comprehensive overview of the business's performance across various metrics. It displays the total number of stores, the average rating of the online store, and the number of platforms on which the business is active. Additionally, it showcases recent reviews from customers and the latest Instagram posts, offering a snapshot of both customer feedback and social media engagement.
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The moderation feature offers a detailed view of all Google reviews for the business. Users can filter these reviews by store location and by rating, enabling a more targeted analysis of customer feedback. Additionally, the tool includes an option to automatically reply to reviews, streamlining the process of managing and responding to customer comments.
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Managing over 400 EV charging locations under one umbrella is no easy task. At Zeon Charging, we rely heavily on Google Business Profiles to drive hyperlocal discovery, and needed a solution to streamline this at scale. That’s where Xploro delivered.
With Xploro, we were able to onboard locations quickly, maintain data hygiene, and automate AI-driven personalized replies to Google reviews—all of which significantly improved our online visibility and customer engagement.
What sets Xploro apart is not just its robust feature set, but also the vision behind it. Mahendra, the founder, truly understands operational challenges and continuously evolves the platform to meet real-world needs.
We’ve recently started using the new NPS tracking tool and it’s been a game changer for us. For the first time, we have a consolidated view of our Net Promoter Score across the entire organization — all under one roof.
The tool not only gives us a clear pulse on overall customer sentiment but also breaks down scores by categories like courier performance, packaging, delivery timelines, and more. This granularity has helped us pinpoint exactly where the customer experience is falling short and take focused actions to improve it.
It’s helping us shift from reactive firefighting to proactive improvements with increase in efficiency over 25% — and that’s a huge win.”
Xploro has been an absolute game-changer for our team. Its AI In- Store conversations and quality assistant has allowed us to effortlessly track and monitor team performance, providing in-depth analysis of calls and datasets.
Within the very first month, we saw a remarkable 27% increase in our CSAT scores! Xploro pinpointed specific areas where agents needed improvement, highlighting individual strengths and weaknesses, and giving us a crucial bird's-eye view of both team and individual performance.
It's an indispensable tool for any audio analytics and quality assurance effort.,
"Since implementing Xploro, our response time to customer queries has improved by nearly 90%. We've also seen a 75% boost in customer satisfaction, with clients appreciating quicker resolutions and personalized support. Xploro has even contributed to better lead conversions and noticeable sales improvement. What truly sets Xploro apart is its ability to bring our ideas to life—translating our thoughts into actionable, AI-powered solutions that align perfectly with our clients’ expectations. It’s been a game-changer for our digital operations."
